Interpersonal skills – Social and communicational skills– soft skills

Accredited courses:

• Effective communication

  The course objective is to teach and practically exercise the skills of participants who, after graduating it, will: be able to identify basic principles increasing the customer care, increase the number of not only satisfied, but also steady customers, use the skills needed to provide better customer services, work with their own attitude and work conditions for customer satisfaction more appropriately, know how to identify different types of customers and adapt their approach towards them.

• Presentation skills

  The course objective is to teach and practically exercise the skills of participants who, after graduating it, will: be competent to identify their own presentation abilities, skills, effectively present in front of different groups of people, know how to prepare a clear and comprehensible presentation (convincing, motivating, informative), use audiovisual tools – flipchart, dataprojector, microphone and other, handle difficult situations and audiences.

• Assertivity and solving conflicts

  The course objective is to teach and practically exercise the skills of participants who, after graduating it, will: know how to notice a display of assertive and nonassertive behaviour and will know how to choose an appropriate form according to the situation, achieve success more effectively and sustain good relationships, know how to notice symptoms of developing and progressing conflict and find a constructive solution, know the basic strategies and constructive solutions in contact with team, external and internal clients, direct relationships around himself and anticipate conflicts.

• Time and stress management

  The course objective is to teach and practically exercise the skills of participants who, after graduating it, will: be competent to identify their potential sources of stress and time eaters, know know their own typical way of reacting to difficult situations and know how to solve them more appropriately, effectively direct themselves in time, know how to handle stressful situations using constructive communication with others, implement basic techniques of relaxation, know their own life priorities and plan their tasks according to them.

Other courses:

• Interpersonal skills
  
• Active and proactive problem solving
• Assertive communication at workplace and problem solving
• Flexibility as an attitude, not just a skill
• Interpersonal skills for businessmen, managers and assistants
• Communication at workplace and handling difficult colleagues/clients
• Time management or management of yourself in time (Covey vs. Allan)
• Presentation and public appearance
• Proactive problem solving
• Solving conflicts
• Self-development as the road to higher performance