Business skills – Increasing customer care

Accredited courses:

Effective communication
The course objective is to teach and practically exercise the skills of participants who, after graduating it, will: be able to identify basic principles increasing the customer care, increase the number of not only satisfied, but also steady customers, use the skills needed to provide better customer services, work with their own attitude and work conditions for customer satisfaction more appropriately, know how to identify different types of customers and adapt their approach towards them.
Internal customer
The course objective is to teach and practically exercise the skills of participants who, after graduating it, will: know the basic principles of the internal customer concept, know how to identify their key internal customers and suppliers, be able to notice what leads to satisfaction or dissatisfaction of internal customers, know the principles of communication and cooperation with internal customers, know the ways to improve the communication between their internal customers and suppliers, know the tools for improving the processes, identify weaknesses and their sources.